About VitalCare

VitalCare develops and produces intimate, continence care products with a focus on urine bags, leg straps, urine meters, tubing, and catheters. Our customers are well-known healthcare brands, these brands have been built, developed and strengthened over many years in sophisticated hospital and homecare markets.

We are a business to business manufacturer but with a strong focus and understanding of what the end user patient needs. We know there are dignity issues for users of the products we make and we never lose sight of that fact.

We also know what the customer expects from us, we have developed a strong and deep in-house knowledge of Quality Assurance (QA/QMS) issues and the Medical Devices Directive. A key benefit to using VitalCare to make your devices is having experts on hand to help with Technical File and FDA submission work. Alongside this is the commitment to always having the relevant and necessary paperwork available for you at audit time.

Code of Conduct

VitalCare signs up to a Code of Conduct which we will always consciously uphold, both in our dealings with customers and suppliers alike. Our code, like that of the NHS Supply Chain is based on the Chartered Institute of Purchasing and Supply's Professional Code of Ethics and covers:

• Maintaining integrity in business relationships
• Rejecting improper business practice
• Declaring any potential personal or business conflicts of interest
• Acquiring and maintaining latest standards of technical knowledge and ethical behaviour
• Optimising the use of resources
• Compliance with UK law, industry guidelines and contractual obligations, or the compliance to the local laws and regulations of any country in which we operate
• Fair, honest and respectable treatment of suppliers and customers
• Common courtesy at all times
• Championing sustainable procurement processes, human and employee rights and environmental conscientiousness